WHITE HATS

POLICY

Shipping Policy

We usually dispatch all orders within 1–2 business days. Once your order is placed successfully, our team processes it with care to ensure timely shipment. We aim to maintain transparency by updating you at every step. Orders are typically handed over to our delivery partners within this window. Our logistics team works with reliable courier services to ensure prompt and safe delivery of your order.

Delivery timelines range between 4–7 business days, depending on your location and courier service availability. Remote or rural areas may experience slightly longer delivery times. You will receive a tracking link via email or SMS as soon as your order is dispatched, allowing you to monitor your shipment in real-time. In the rare case of delays due to weather, holidays, or unforeseen circumstances, our support team will proactively inform you and assist with updated tracking.

Return & Refund Policy

We accept returns within 7 days of the delivery date. To qualify for a return, items must be unused, unwashed, and in their original condition with all original packaging and tags intact. Items that show signs of wear, damage, or tampering will not be eligible for return. Returns are inspected upon receipt to ensure quality control and eligibility.

Please note that offer and discounted products are considered final sale and are not eligible for return or refund. This helps us maintain affordable pricing for promotional products and ensures fairness in our pricing model.

Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days. In some cases, bank processing times or holidays may slightly delay the refund reflection on your statement. Refunds are subject to deduction of applicable shipping or COD fees, if any.

Exchange Policy

If you have received a product in the wrong size, color, or style, we are happy to offer an exchange. Exchange requests must be raised within 7 days of receiving the order. The item must be in its original condition, with all tags and packaging intact, and must not be used or damaged.

To request an exchange, please contact our customer support team via phone, email, or through the contact page. Once your exchange is approved, we will dispatch the replacement product at no extra cost. In cases where the desired replacement is not in stock, you may opt for a refund or choose an alternative item of equal value. Exchange requests are processed quickly to ensure customer satisfaction.

Cancellation Policy

Orders can be cancelled within 12 hours of placing them or before the order is shipped, whichever comes first. To cancel your order, contact us as soon as possible via phone or email. Once the order has been shipped, cancellations will no longer be possible. However, you can initiate a return after delivery as per our Return Policy.

We process cancellations quickly and issue a full refund within 3–5 working days for prepaid orders. COD orders will simply be marked as cancelled. Please note that repeated cancellations may affect future order eligibility.

Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) as a convenient payment option across most serviceable pin codes in India. COD allows you to pay for your order only when it reaches your doorstep. There is a nominal COD service fee, which will be visible at checkout before placing the order.

To ensure smooth delivery, please keep the exact payment amount ready. Repeated refusals of COD orders or false bookings may result in restrictions on future COD purchases. We reserve the right to disable COD for users with a history of cancellations or non-acceptance of packages. For smoother and faster service, we recommend using prepaid payment options whenever possible.

Privacy Policy

At White Hats, we value and respect your privacy. We collect only the information required to fulfill your orders, such as your name, contact details, and delivery address. This information is used strictly for order processing, communication, and delivery purposes. We do not collect any unnecessary or sensitive personal data unless required for a specific transaction.

We do not sell, rent, or share your personal data with any third parties, except our trusted delivery and logistics partners who require it to complete your shipment. All transactions on our website are protected using secure payment gateways to ensure maximum safety of your financial and personal details. We use modern encryption technologies and data protection practices to keep your data safe.

By shopping with us, you trust us with your data—and we are committed to handling it responsibly. If you ever wish to delete, update, or review your personal information stored with us, feel free to contact us directly at the contact information below. We are happy to help.

Contact Information

We’re here to help you with any questions, order issues, return requests, or product inquiries. Our goal is to provide a smooth, secure, and satisfying shopping experience. Please feel free to reach out to us through any of the channels listed below. Our support team is available during standard business hours (Monday to Saturday, 10 AM to 6 PM) and typically responds within 24 hours.

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