Terms and Conditions
Introduction
Welcome to White Hats! These Terms and Conditions govern your access to and use of our website located at whitehats.store, including any purchases you make, services offered, and any other content, functionality, or features made available through the platform. By visiting our site or engaging in a transaction, you agree to be bound by these terms. These terms apply to all visitors, customers, merchants, and contributors to the site. We aim to create a safe, seamless, and transparent shopping experience, and we encourage you to read these Terms carefully before proceeding. If you do not agree with any part of these terms, you should not access or use this website. Your continued use of our services signifies your consent to all the terms outlined herein.
Intellectual Property
All content available on this website—including, but not limited to, text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software—is the exclusive property of White Hats or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws. The compilation of all content on this site is the exclusive property of White Hats and is safeguarded under copyright laws. Unauthorized use, reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited unless expressly permitted by White Hats in writing. Any use of our intellectual property without our prior consent may result in legal action, including but not limited to claims for damages and injunctive relief. Users may not use any branding or logos appearing on the website without express written permission from White Hats.
User Responsibilities
As a user of White Hats, you agree to provide accurate, current, and complete information when creating an account or making a purchase. You are solely responsible for maintaining the confidentiality of your account credentials, and for all activities that occur under your account. You agree not to use the website for any unlawful, harmful, or fraudulent purpose. This includes, but is not limited to, distributing viruses, engaging in spamming or phishing activities, or attempting to gain unauthorized access to other systems or networks. You must not interfere with the website’s functionality or security features. By using this website, you agree to comply with all applicable local, national, and international laws and regulations. Any violation of these responsibilities may result in termination of your access to the website and legal action where appropriate. We encourage users to report any suspicious behavior or security breaches immediately to our support team.
Product Information
We strive to ensure that all product information displayed on our website is complete, accurate, and up to date. This includes details such as product names, descriptions, sizes, materials, care instructions, pricing, and availability. However, despite our best efforts, there may occasionally be typographical errors, inaccuracies, or omissions. In such cases, we reserve the right to correct any errors and update information at any time without prior notice. Product colors may also vary slightly due to different device screens and lighting conditions during photography. We recommend reviewing all specifications and size charts carefully before placing an order. Availability of products is subject to change without notice, and we reserve the right to discontinue or limit the quantity of any product at our discretion. Your satisfaction is important to us, and we encourage you to contact our support team if you have any questions regarding product details before making a purchase.
Pricing and Payment
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise mentioned. We reserve the right to change product pricing at any time without prior notice. Accepted payment methods include UPI, credit cards, debit cards, net banking, and select wallets. Payments are processed through secure third-party gateways to ensure your safety and privacy. Orders are only confirmed upon successful receipt of full payment. We do not offer Cash on Delivery (COD) at this time.
Shipping Policy
We are committed to delivering your orders in a timely and efficient manner. Once your order is confirmed, we aim to dispatch it within 2–4 business days. Shipping is available across India. Delivery timelines typically range from 3 to 7 business days depending on your location. Shipping charges, if any, will be displayed during checkout. Once shipped, tracking details will be shared via email or SMS. Please ensure your shipping details are accurate. We are not responsible for delays or losses due to incorrect address information.
Returns and Refunds
Returns must be initiated within 7 days of delivery. The item must be unused, in original packaging, and with original tags. Products without original tags are not eligible for exchange. Products purchased under offers or discounts are not eligible for refunds. Refunds will be processed within 5–7 business days of receiving and inspecting the returned product. If the product delivered is defective or incorrect, we will arrange a replacement at no extra cost. Final sale items are non-returnable and non-refundable.
Limitation of Liability
While we strive to provide an accurate, secure, and enjoyable shopping experience, White Hats shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or services. This includes but is not limited to damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages. We are also not responsible for any issues that may arise due to third-party services, including payment gateways or shipping partners. Our total liability for any claim related to a product or service shall be limited strictly to the amount paid for that specific product or service. Use of our site is at your own risk, and all products and services are provided ‘as is’ and ‘as available’ without warranties of any kind.
Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. Such modifications may occur due to changes in business operations, legal obligations, or user feedback. Any new features or tools added to the site shall also be subject to these Terms. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We encourage users to review this section regularly to stay informed about any updates that may affect their rights or responsibilities.
Contact Information
If you have any questions, concerns, or require assistance regarding these Terms and Conditions or any aspect of our services, we encourage you to reach out to us. You can visit our official Contact Us page to submit an inquiry through our website. For direct communication, you can email us at shehin8590@gmail.com or call our customer support team at +91-9656249261 during our business hours. Our team is dedicated to providing you with prompt and helpful responses to ensure your experience with White Hats remains smooth and satisfying.